No, it is entirely free to make use of the CheckerTrader website. There are no hidden fees, and we do not sell leads or contractor information.

• Simply type in the service that you require in the search bar and a list of vetted members will show up in the results based on your location.
• Our vetting and monitoring systems make sure that every business listed completes work to a high standard.
• The reviews on each company's profile will demonstrate how each contractor has performed in key areas such as timekeeping and courtesy.
• You can select those that appeal to you and arrange to receive quotes.
• You make the ultimate decision between the contractors, enjoying the peace of mind that you are choosing a business that has made itself accountable to the public.

• We have set the default search option to be listed by distance as we encourage the use of local contractors.
• However, there is a drop-down option to refine your search by 'review score,' 'distance,' 'date joined' etc.
• The score is visible on each member's profile.

• While we are trying very hard to get to every area across South Africa, it's kind of a big place! Why not suggest a contractor and help us grow! Email us at info@checkertrader.co.za.
• CCheckerTrader is a tool for every South African to collectively celebrate the great tradespeople that this country has to offer, providing more work for them and peace of mind for you, the customer!

• All prospective members are screened and told that they will be interviewed, vetted, and monitored via customer reviews, which will be made public. As you can imagine, this scares away contractors who are unable to complete a high standard of work.
• Our members know that we provide an unbiased service to both them and you, the customer. They understand the procedures for handling negative comments and complaints.
• To pass our vetting procedure we request:
  • Qualifications - Proof that the applicant is qualified to undertake their chosen profession.
  • Insurance - Proof that they hold valid and current Public Liability insurance.
  • Proof of address - Proof of the company's trading address in the form of a utility bill or credit check, depending on the type of company.
  • Identification - Valid photo identification (passport, driver's licence, etc.).
  • Referees - New members supply details of 5 of their previous customers, which we phone to verify their experience.
  • Code of Conduct and Ethics - Each new member to sign to agree to follow The CheckerTrader Code of Ethics.

• You, the customer, are the best person to monitor our members through our review process.
• Your feedback is essential to build CheckerTrader into a valuable resource, so we encourage you to complete our simple online review form once work is completed.
• You can share your experience of the work completed and score the contractor out of ten across four different areas based on their quality and service.
• If your review shows that you were satisfied with your experience, we will review and publish your feedback within 2-5 working days of receipt.
• But, if you were disappointed by a CheckerTrader member, we want to help. You can find out more about our process for resolving issues.
• We won't publish your personal details alongside your feedback. However, we do require you to fill in your contact details. We don't accept anonymous reviews to ensure fairness.
• Each month we aim to spot check and verify over 40% of feedback received. We may call or email you to confirm the details you supply.

• CheckerTrader cannot guarantee the quality of our members' work. Our members run independent businesses and are responsible for the work that they carry out.
• We do guarantee that every CheckerTrader member has been recommended, vetted, and monitored.
• We also guarantee to publish all feedback - both good and bad, providing that the customer has permitted us to contact the contractor about the complaint and ensure it's anonymous and in the absence of exceptional circumstances.
• CheckerTrader is here to give you peace of mind. It is in the interest of our members to provide the best of their ability every time.

• Our members know that unsatisfied customers mean low scores and negative feedback on their profile, so, fortunately, this doesn't happen often.
• However, if you do have reason to complain about the work of one of our members, please submit Your Feedback or see how we can help with Resolving Issues
• Our team processes every review, so if you're dissatisfied and permit us to contact the tradesperson, we will contact them.
• We will provide them with the negative review and invite their response, offering them a chance to rectify the situation.
• Issues are often caused by breakdowns in communication or unclear expectations and can be resolved simply.
• Read more about Resolving Issues

Yes, absolutely. Any member that consistently fails to work or offer a service in line with the CheckerTrader Code of Ethics will be removed from our website. This is an infrequent occurrence as our stringent vetting process and simple review process put their reputation at stake, which is detrimental to the future of their business.